Airbnb Property Management Newcastle & Hunter Valley

Newcastle’s Trusted Airbnb Property Manager

We provide services for properties located in the Newcastle and Hunter Valley regions.

Proudly partnered with:

Airbnb & Short-Term Rental Management Newcastle &
Hunter Valley

Minimise the hassle and maximise your return

BNBCare is a trusted Airbnb management team looking after short stay properties in Newcastle, Lake Macquarie, Hunter Valley & the Port Stephens areas.

We take care of your short stay property management so you can take a breath and know that your investment is working for you.

We make properties stand out from the crowd, always have them looking their best, and deliver guests an experience that leaves them wanting more.

Your home or investment property is in safe hands with BNBCare.

Our Airbnb Services

Delivering the best Airbnb hosting service on your behalf is our only priority. We offer a complete range of services for your Airbnb short-stay rental.

You’re too busy to worry about Airbnb management, so let us take care of it!

Why Choose Us

Full Airbnb Management

We’ll manage every aspect of your listing so you don’t have to lift a finger. You’ll enjoy complete transparency and better returns.

Local Expertise

As proud Newcastle locals, we have an intimate understanding of the local market allowing us to position your property for maximum success

9+ years experience

We successfully host many properties throughout the Hunter region and have been managing AirBNB’s since we started the business back in 2016.

Vetted Suppliers & Trades

We have strong relationships with trusted local trades and suppliers to help market, manage and maintain your property.

Frequently Asked Questions

There’s a lot to consider when outsourcing the management of your short stay property. Here are some answers to questions we get asked regularly

We offer a comprehensive suite of services, including listing creation and optimisation, guest communication, booking management, cleaning, maintenance, pricing strategy, and guest screening. Our goal is to ensure your property is well-managed and that you have a hassle-free experience with Airbnb.

While no service can guarantee 100% occupancy, we use dynamic pricing strategies, market analysis, and exposure on multiple booking platforms (e.g., Airbnb, VRBO, Stayz) to maximize your property’s bookings. We adjust rates based on demand, seasonality, and competition to optimise your revenue.

We handle all aspects of guest communication, from initial inquiries to booking confirmations, check-ins, and check-outs. We ensure that guests feel valued and receive timely responses to their queries. Our team is always available to address any issues or requests during their stay to ensure a positive experience and high guest ratings.

You can block out dates for personal use or for family and friends. After your stay, you will be responsible for preparing the property for the next guest, unless you request BNB Care to handle the preparation. If we handle the preparation, an additional fee will apply. We’ll discuss all details and costs with you during the onboarding process to ensure clarity.

We take photos of the property before and after each booking to document its condition. If any issues arise, such as damage or poor cleanliness, we’ll inform you right away and take action with the guest on the booking platform. Any necessary cleaning or repairs will be arranged, and we’ll ensure that you’re kept in the loop throughout the process.

Yes, BNB Care offers emergency maintenance services. If any urgent issues arise during a guest’s stay, we’ll respond promptly to ensure your property remains in good condition. We will handle the situation swiftly, communicate with you about the issue, and ensure it is resolved with minimal disruption.

We prioritise guest satisfaction by ensuring that every aspect of the stay meets high standards. We actively monitor reviews and respond to any guest feedback. If any concerns are raised, we address them promptly. Our goal is to maintain positive relationships with guests, which translates into great reviews and repeat business for you.

We adhere to the cancellation policies set by the booking platform (e.g., Airbnb, VRBO). If a guest cancels, we enforce the cancellation policy, and you’ll be notified of any changes to bookings. In special circumstances, such as extenuating events, we’ll discuss any potential refunds with you and handle any necessary adjustments to ensure minimal disruption to your revenue.

If your property is experiencing fewer bookings than expected, we’ll analyse the situation and adjust the pricing, listing description, or photos to make it more appealing to guests. We may also run special promotions or adjust your listing’s visibility across different platforms to boost bookings. You’ll always be kept in the loop on changes and strategies.

Ready to Start Seeing the Benefits?

Enjoy maximum returns and complete peace of mind that your property is in safe hands with BNBCare.

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